Sony Vaio in coma

Our home laptop is in coma for the past 2 days. It doesn't boot at all :( . Just when it stopped responding, I called customer support. After couple of attempts to reboot the system, the support guy suggested me to order a "recovery CD". This CD is $19.99 and to get it in 2 days, shipping is $21.00.

Hope I get the CD today and the problem gets resolved without any hassle.

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